Sales admin support

You're generating interest—phone calls, website inquiries, email requests—but your front desk is slammed, your GM is juggling ten priorities, and leads are slipping through the cracks or getting inconsistent follow-up.

Our Sales Admin Support ensures every inquiry gets professional, timely attention without pulling your team away from operations.

Who this is perfect for:

Strong Walk-in or Referral Business

You're getting inquiries, but you don't have a dedicated sales staff to respond quickly and professionally. We become your responsive sales team without the overhead.

Hotel Operations Stretched Thin

Your front desk shouldn't be trying to quote group rates between check-ins. Your GM shouldn't be drafting contracts at 9 PM. We handle the sales administration, so your team can focus on guest experience.

Between Sales Hires

If you're in transition—just lost a sales manager, waiting to fill a position, or training someone new—we keep leads moving and contracts flowing without missing a beat.

What Makes This different

This is reactive sales support, not proactive prospecting. We're not out hunting for new business or cold calling potential clients—that's what our Sales Support and Full-Service Sales options handle.

Instead, we ensure the business that comes to you gets handled professionally and efficiently. Think of us as your sales administrative team, managing the details and paperwork that turn inquiries into confirmed bookings.

  • We'll get set up with access to your email, CRM, property management system, and any templates or documents you use. We operate within your existing infrastructure.

  • When someone calls, emails, or submits a web inquiry about group business or corporate rates, we handle the initial response—professionally, promptly, and using your brand voice.

  • From sending proposals and generating contracts to collecting rooming lists and coordinating details, we handle the administrative workflow that moves inquiries toward confirmed bookings.

  • You'll have visibility into what's happening with your sales pipeline. We provide regular updates and ensure seamless handoffs to your operations team as bookings get closer to arrival.